Privacy policy
Privacy Policy
Sleep Corp Pty Ltd | ABN 16 070 837 151
Sleep Corp Pty Ltd (ABN 16 070 837 151), (we, us, our), is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, store and protect your personal information in accordance with the Privacy Act 1988 (Cth), the Australian Privacy Principles (APPs), and all related legislation (collectively, Privacy Law). Further information about the Privacy Law is available at www.privacy.gov.au.
Your use of and access to our website(s) and services constitutes acceptance of and consent to this Privacy Policy. We reserve the right to update this Policy from time to time. Your continued use of our website(s) or services following any update constitutes acceptance of those changes. The current version of this Policy is always available on our website.
1. What Personal Information We Collect
We only collect personal information that is reasonably necessary for one or more of our functions or activities (APP 3). The personal information we collect depends on the nature of your interaction with us and may include:
General Purchases and Customer Accounts
· Full name
· Postal and delivery address
· Email address and telephone number
· Payment information (processed securely; we do not retain full card details)
· Order and transaction history
Warranty Claims and Consumer Guarantee Requests
To assess and fulfil warranty claims — including our enhanced warranty of up to ten (10) years — and to honour our obligations under the Australian Consumer Law (ACL), we collect only the minimum information necessary:
· Full name
· Contact details (email address and/or telephone number)
· Delivery address (only where a replacement product must be dispatched)
· Proof of purchase (e.g. receipt, tax invoice, or bank statement showing the transaction)
· Description of the defect or issue being claimed
We will not request personal information beyond what is listed above for the purpose of processing a warranty claim. Fields such as date of birth, gender, or unrelated lifestyle information are not required and will not be collected for this purpose.
Website and Digital Interactions
We collect non-identifying technical information when you visit our website, including your IP address, browser type, pages visited, and the domain from which you access our site. This information is used solely to monitor and improve our website and services. We only collect personal information through our website if you actively provide it, for example by completing a form, registering an account, or submitting a warranty claim.
Marketing Communications
With your consent, we may use your name and email address to send you newsletters, product updates, sleep tips, and promotional offers. You may opt out of marketing communications at any time by clicking the unsubscribe link in any email or by contacting us directly. Opting out of marketing communications will not affect our ability to send you transactional messages such as order confirmations and warranty correspondence.
2. How We Collect Personal Information
We collect personal information directly from you wherever it is reasonable and practicable to do so. The methods by which we collect personal information include:
· Online forms, checkout processes, and account registration on our website
· Telephone, email, and written correspondence with our client services team
· Warranty registration and warranty claim submissions
· Social media interactions where you choose to contact or engage with us
· In-store or trade interactions at events or through our retail partners
Where we collect personal information from a third party (for example, a retail partner or marketplace), we will only do so with your consent or where otherwise permitted by the Privacy Law.
3. Collection Notice — Warranty and Consumer Guarantee Claims (APP 5)
In accordance with Australian Privacy Principle 5, we are required to notify you of certain matters at or before the time we collect your personal information. The following notice applies specifically when you contact us to make a warranty claim or exercise a consumer guarantee right.
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Privacy Collection Notice — Warranty Claims Who is collecting your information: Sleep Corp Pty Ltd (trading as Protect-A-Bed®), 25–35 Vision Street, Dandenong South VIC 3175 | 1300 857 123 | [email protected]
What we are collecting: Your name, contact details (email and/or phone), delivery address (if a replacement is required), and proof of purchase.
Why we are collecting it: To assess and fulfil your warranty claim or consumer guarantee request under the Australian Consumer Law.
Who we may share it with: We may disclose your delivery address and contact details to trusted third-party couriers, repair agents, or product assessment partners solely for the purpose of fulfilling your claim. We do not sell your personal information.
Overseas disclosure: Your information may be stored with cloud service providers located outside Australia (including the USA, UK, and Singapore). Appropriate safeguards are in place.
Consequences of not providing information: If you choose not to provide the requested details, we may be unable to assess or process your warranty claim.
Your rights: You may access, correct, or request deletion of your personal information at any time. You may also make a complaint about how we handle your data. See Section 8 below.
Full Privacy Policy: protectabed.com.au/policies/privacy-policy
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1B. Online Store and E-Commerce Customers
When you purchase products through our website (protectabed.com.au), we collect personal information that is reasonably necessary to process and fulfil your order. This includes:
· Full name and billing address
· Delivery address (if different from billing address)
· Email address and telephone number
· Payment information — processed securely through our payment gateway; we do not store full credit card or debit card numbers on our systems
· Order history and transaction details
· Device and browser information collected automatically for fraud prevention and website improvement (e.g. IP address, browser type, pages visited)
We use this information solely to process your order, communicate with you about your purchase, fulfil any applicable warranty or consumer guarantee, and comply with our legal obligations. We will not use your purchase information for direct marketing without your separate consent.
Payment Processing and Third-Party Gateways
Payments made through our website are processed by third-party payment gateway providers (such as Shopify Payments, PayPal, Afterpay, or similar services). These providers operate under their own privacy policies and security standards. We recommend you review the relevant provider's privacy policy at the time of purchase. We do not receive or retain your full payment card details.
Buy Now, Pay Later (BNPL) Services
Where you choose to use a Buy Now, Pay Later service (such as Afterpay, Zip, or Klarna) to purchase our products, that transaction is governed by the relevant BNPL provider's terms and privacy policy. Sleep Corp Pty Ltd is not a party to the credit arrangement between you and the BNPL provider. However, we may receive confirmation of payment authorisation from the provider for the purpose of fulfilling your order.
4. How We Use and Disclose Your Personal Information
We use and disclose personal information only for the purpose for which it was collected, or for a related secondary purpose that you would reasonably expect, or to which you have consented. The primary purposes for which we use your personal information include:
· Processing and fulfilling your orders and purchases
· Assessing and fulfilling warranty claims and consumer guarantee requests under the ACL
· Communicating with you about your order, warranty, or enquiry
· Sending marketing communications (with your consent)
· Improving our products, website, and customer service
· Complying with our legal and regulatory obligations
· Assessing creditworthiness where credit is sought (see Section 5)
Third-Party Disclosures
We do not sell, rent, or trade your personal information. We may disclose your personal information to third parties only where necessary to fulfil the purpose for which it was collected. In the context of warranty claims, this may include:
· Third-party courier and logistics providers (for dispatching replacements)
· Independent repair agents or product assessment specialists
· Our product manufacturers or quality assurance partners
· IT and cloud service providers who support our business operations
All third parties with whom we share personal information are required to handle it in accordance with the Privacy Law and our contractual obligations. We will not disclose your personal information to any other third party without your consent, except where required or permitted by law.
5. Credit Reporting
This section applies where Sleep Corp Pty Ltd acts as a credit provider — for example, where we offer trade accounts, deferred payment terms, or other credit arrangements to customers or business partners. It does not apply to standard online retail purchases processed through our website payment gateway, or to Buy Now, Pay Later arrangements managed independently by third-party BNPL providers.
Where a credit arrangement is in place, we handle credit information in accordance with Part IIIA of the Privacy Act 1988 (Cth) and the Privacy (Credit Reporting) Code 2014 (CR Code). We may collect, use, and disclose credit information for the following purposes:
· Assessing your application for a credit account or deferred payment arrangement
· Obtaining a consumer credit report from a credit reporting body (CRB) such as Equifax, Illion, or Experian, to assess your creditworthiness
· Notifying a CRB of a default on a credit account where permitted under the Privacy Act
· Exchanging information with other credit providers regarding the status of a credit account where you are in default with another credit provider
· Managing and administering an existing credit account
Personal information disclosed to or obtained from CRBs may include identification information, consumer credit liability details, repayment history, default information, and serious credit infringement information, as defined under Part IIIA of the Privacy Act.
Before accessing a consumer credit report, we will take reasonable steps to notify you that we intend to do so and the purpose for which the report will be used. You have the right to access credit information we hold about you and to request corrections to inaccurate information. Complaints about our handling of credit information may be directed to our Privacy Officer (see Section 9) and, if unresolved, to the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.
Note: Standard online retail purchases through our website are not credit arrangements and are not subject to this section. If you are unsure whether a credit arrangement applies to your account, please contact our client services team.
6. Data Retention and Destruction (APP 11)
We retain personal information only for as long as it is reasonably necessary for the purpose for which it was collected, or as required or permitted by law. The following retention periods apply as a guide:
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Type of Record |
Retention Period |
Legal Basis |
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Warranty claim records |
Up to 7 years from date of purchase |
ACL consumer guarantees; ATO tax record-keeping requirements |
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Warranty claim records |
Up to 10 years from date of purchase, plus 1 year |
Duration of enhanced warranty obligation; ACL consumer guarantees |
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Transaction and financial records |
7 years from transaction date |
ATO tax record-keeping; Corporations Act 2001 (Cth) |
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Customer account and contact details |
Duration of account, plus 7 years after last transaction |
ACL; ATO; Privacy Act APP 11 |
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Marketing consent records |
Until consent is withdrawn, plus a reasonable period thereafter |
Spam Act 2003 (Cth); Privacy Act APP 7 |
When personal information is no longer required and no legal obligation to retain it exists, we will take reasonable steps to permanently delete, destroy, or de-identify it in a secure manner, consistent with our obligations under APP 11.
7. Security of Personal Information
We take reasonable technical and organisational steps to protect your personal information from misuse, interference, loss, and unauthorised access, modification, or disclosure. Our security measures include physical security controls at our premises, password protection and access controls on electronic systems, firewalls and encryption for data in transit, and staff training on privacy obligations.
While we take all reasonable precautions, no method of transmission over the internet or method of electronic storage is completely secure. Accordingly, we cannot guarantee the absolute security of information transmitted to or from us. Any information you provide to us is at your own risk during transmission.
Overseas Storage
We may store personal information with cloud service providers whose servers are located outside Australia, including in the United States of America, the United Kingdom, Singapore, and other countries from time to time. Where personal information is disclosed to overseas recipients, we take reasonable steps to ensure those recipients handle your information in a manner consistent with the APPs.
8. Mandatory Data Breach Notifications
We are committed to protecting your personal information. In the event of an eligible data breach as defined under the Privacy Law (being a breach that is likely to result in serious harm to affected individuals), we will notify the Office of the Australian Information Commissioner (OAIC) and affected individuals as soon as practicable. Our notification will include a description of the breach, the personal information involved, the likely consequences, and the steps we are taking in response.
9. Your Rights — Access, Correction and Complaints
Under the Privacy Law, you have the right to request access to the personal information we hold about you, and to request that we correct any information that is inaccurate, incomplete, out of date, irrelevant, or misleading. There are limited exceptions to these rights as set out in the Privacy Law.
To make a request to access or correct your personal information, or to make a complaint about how we have handled your personal information, please contact our Privacy Officer using the details below. We will acknowledge your request promptly and respond within a reasonable timeframe. If we are unable to resolve your complaint to your satisfaction, you may refer the matter to the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.
We may charge a reasonable fee to cover the cost of locating, retrieving, and providing access to your personal information. We will advise you of any applicable fee before proceeding.
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Contact Our Privacy Officer Email: [email protected] Phone: 1300 857 123 Post: Privacy Officer, Sleep Corp Pty Ltd 25–35 Vision Street, Dandenong South VIC 3175
For information about the Privacy Law and your rights: Office of the Australian Information Commissioner — www.oaic.gov.au
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10. Policy Updates
This Privacy Policy may be updated from time to time to reflect changes in our practices, technology, legal requirements, or other factors. The current version is always available on our website at protectabed.com.au/policies/privacy-policy. We encourage you to review this Policy periodically. Your continued use of our website or services following any update constitutes your acceptance of the revised Policy.
Sleep Corp Pty Ltd | ABN 16 070 837 151 | 25–35 Vision Street, Dandenong South VIC 3175
1300 857 123 | [email protected] | protectabed.com.au
