Faqs

Sleep Corp® is the home of Protect-A-Bed®. Please contact us on:

Phone: 1300 857 123 or 03 9544 0723

Email: clientservices@sleepcorp.com.au

Alternatively, you can type your question into the chat on
the lower left hand over your screen, and we'll get back to you as soon as we
can.

The Miracle Layer®, once called the Miracle Membrane®, is a
revolutionary and exclusive polyurethane barrier film that is waterproof, yet silent and breathable. It stops spills and stains from penetrating into your mattress and protects you from dust mite allergens, mould, and bacteria.

Yes, the mattress protector will protect you against dust mite allergens, as the Miracle Layer® does not allow the dust mite faeces, which are often the cause of asthma and allergies, to penetrate. The size of the faeces particles are larger than the breathable pores of the Miracle Layer®.

Yes, the Miracle Layer® is designed not to let liquid penetrate through the mattress protector, therefore, it will protect your mattress from getting stained.

The cotton terry towelling, TENCEL™, quilting, or smooth surface should be visible when placed on the mattress, as this is the comfortable and absorbent side. The polyurethane waterproofing should be face down.

No, as long as the four corners of the mattress protector are secure.

Yes. Simply layer your mattress protector over the electric blanket, protecting it from spills and stains, along with your mattress. Always check your electric blanket manufacturer instructions.

Yes, the care instructions for your mattress protector are located on the care label of your product. We recommend washing the protector at least monthly with other linens.

Yes, because when produced the fabric is starched, for easier cutting during production. Therefore, washing it will remove any starch that may remain.

Warm wash at 60ºC or 150 ºF, as this is warm enough to kill bacteria and dust mites.

Yes, you can tumble dry your mattress protector at low to medium (65°C or 150°F to 70°C or 160°F). Always dry with other linens, as this stops the waterproofing from sticking to hot air inlay.

No, because the bleaching process will destroy the waterproofing.

Yes, you may hang your protector out to dry. However, it may turn yellow if exposed to too much sun. But that will not affect the durability or integrity of the protector.

No, do not iron your protector, as it could damage the waterproofing.

Yes, it can be wet sterilised at 120°C or 250°F. Using chemicals to sterilise, however, will destroy the waterproofing.

This likely means that the temperature settings on your tumble dryer are set above the max required temperature, causing the Miracle Layer® to soften and pull away from the comfort layer. Unfortunately, this is not covered by the Protect-A-Bed® warranty.

This likely means that your dryer's temperature settings are set above the 70°C that the protector should be dried on, causing it to scorch. Or the protector has caught on the hot air inlay of your tumble dryer, due to not washing with other linens. Unfortunately, this is not covered under warranty.

The mattress protector is designed to be impermeable to liquids, yet permeable to gasses and vapours, which is why it is breathable, despite being waterproof. Therefore, the smell of the urine might penetrate the barrier and permeate the mattress. Just use an odour eliminator.

Machine wash using warm/hot water and tumble dry at medium temperature with other linens as quickly as possible after spillage, preferably while still fresh and wet.

No, the discolouration of the Miracle Layer® is a normal occurrence. It might be more pronounced depending on exposure to light, water and body acidity. This is considered normal wear and tear and will not affect the functionality of the protector.

You can register your warranty online here.

Notify the Sleep Corp Service Centre by email on clientservices@sleepcorp.com.au or phone 1300 857 123 within three (3) days of the incident. Stains older than 3 days are not easily removed and may affect your guarantee.

No. The mattress and mattress protector warranties are void if any attempt is made to clean the mattress other than by wiping away the material soiling the mattress and/or care instructions have not been met. Just initiate your claim straight away.

No, stains to the protector are not covered under the Protect-A-Bed® warranty.

No, the warranty only covers the sleeping surface of the mattress, (unless you have purchased the Elite® TENCEL™ with Side-Protection, which has side-protection).

When a Protect-A-Bed® Platinum Mattress Protector is purchased at the same time as a new mattress from an authorized Protect-A-Bed retailer, if our product is on the mattress and the mattress stains, we will have the mattress professionally cleaned and sanitised.

If all conditions, have been met, and it cannot be cleaned based on the technical report provided by the professional cleaner, we will replace the mattress with the same or a similar model if superseded. We will also provide a new mattress protector of the same type at no charge.

Conditions Apply. Refer to full warranty document. Mattress and Mattress Protector must be purchased at the same time on the same invoice.

The following products have a 10-Year Platinum Mattress Replacement Guarantee:

• Arctic Chill Platinum Protector
• Signature Platinum Protector
• Elite Platinum Protector
• Premium Cotton Terry Platinum Protector
• Allerzip Platinum Protector

The following products have a 5-Year Platinum Mattress Replacement Guarantee:

• Cumulus Platinum Protector
• Bamboo Jersey Platinum Protector

No, you must retain your receipt from the time of purchase in order for us to validate the warranty is still running and that the protector was purchased in the same transaction as a mattress. We advise storing the receipt in a safe place or keeping an electronic copy of it on file.

When a Protect-A-Bed® Platinum Mattress Protector is purchased at the same time as a new mattress, if our product is on the mattress and the mattress stains, we will have the mattress professionally cleaned and sanitised. We will also provide a new mattress protector of the same type at no charge.

Conditions Apply. Refer to full warranty document. Mattress and Mattress Protector must be purchased at the same time on the same invoice.

The following products have a 5-Year Platinum Mattress Clean Guarantee:

• Traditional Cotton Quilted
• Staynew Cotton Terry
• Staynew Smooth Dynatex

No, stains to the protector are not covered under the Platinum Warranty. Protectors are designed to absorb stains and keep the mattress surface clean and stain free. Most stains on the protector should readily wash out. However, a stain on the mattress protector is not considered a fault.

No, the Platinum Warranty is a one-time clean or replacement within the warranty period and then the warranty is considered fulfilled. You will be issued a new replacement protector but this protector is no longer under the Platinum Warranty.

No, Damage to the sides of the mattress, the foundation, base, carpet, bed frame, bedding or other associated items are not covered by the Platinum Warranty. The Platinum Warranty is specifically for the sleep surface of the mattress.

You can find the complete terms and conditions for the Platinum Mattress Replacement or Clean Warranties here.