With the holiday season approaching please be advised that our orders are delivered through the Australia Post network. Please place your orders for anywhere in Australia (except WA and NT) by 8th December 2022 and for WA and NT by 3rd December 2022.
Please visit our delivery partner’s website to review their current expected shipping timelines for Christmas here:https://auspost.com.au/sending/christmas-sending-dates
Our team are taking a well-deserved break over the holiday period, if you need to get in touch with them regarding something urgent please contact our client services team at email@example.com.
Protect-A-Bed® Platinum Plus Warranty Terms & Conditions
Below you will find the Protect-A-Bed® Platinum Plus Warranty Terms & Conditions, this warranty is exclusive to Harvey Norman. Included below are some helpful tips to make the protector last, and some of the incredible benefits included in the product's warranty. If you have already purchased and need to make a Warranty claim, see instructions below.
An exclusive warranty to Harvey Norman, if you purchased a new mattress and a Protect-A-Bed® Platinum Plus Mattress Protector in the same transaction, you will be eligible for the Platinum Plus Mattress Replacement Warranty. If your new mattress is accidentally stained or damaged when properly covered by the protector, and its sleep surface cannot be cleaned or repaired by a professional technician, SleepCorp® will:
Replace it once within the Warranty period with one of equivalent quality and value.
Replace the Protect-A-Bed® Platinum Plus Mattress Protector three times during your Warranty period if it is damaged by a tear during washing, or if the stain cannot be removed.
The following products are covered by our Platinum Plus Warranty, and the years of which they cover are indicated below and on the product's packaging:
Protect-A-Bed® Cool Luxe™ Mattress Protector - 10 Year Platinum Plus Warranty
Protect-A-Bed® Supreme Mattress Protector - 10 Year Platinum Plus Warranty
Protect-A-Bed® Natures Luxe™ Mattress Protector - 10 Year Platinum Plus Warranty
Protect-A-Bed® Cotton Cloud™ Mattress Protector - 5 Year Platinum Plus Warranty
Protect-A-Bed® Stayclean® Mattress Protector - 5 Year Platinum Plus Warranty
Details of what is covered, and what is not covered, is outlined in the sections below. If you have any questions about our Platinum Plus warranty, please contact the SleepCorp® Customer Service Team on 1300 857 123.
One-off incidents such as:
Accidental food and beverage stains, human and pet bodily fluids and damage such as a rip, cut, tear or burn.
One-time new mattress replacement. If stained or damaged and its sleep surface cannot be cleaned, sanitised or repaired by a professional technician, the damaged new mattress will be replaced with one of equivalent value.
If the mattress protector is damaged by the aforementioned stains or fluids and cannot be removed during washing or is ripped or torn during washing, SleepCorp® will replace the:
Protect-A-Bed® Cool Luxe™ 10 Year Platinum Plus Mattress Protector - Three times
Protect-A-Bed® Supreme 10 Year Platinum Plus Mattress Protector - Three times
Protect-A-Bed® Natures Luxe™ 10 Year Platinum Plus Mattress Protector - Three times
Protect-A-Bed® Cotton Cloud™ 5 Year Platinum Plus Mattress Protector - Three times
Protect-A-Bed® Stayclean® 5 Year Platinum Plus Mattress Protector - Three times
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
Normal wear and tear or malicious damage caused by neglect, fading, storm and tempest, lightning, fire, flooding, explosion, earthquake, aircraft or other vehicle impact, including:
Accumulated food & beverage stains.
Rips or tears from animals.
Use of an unapproved surface agent.
Stains or damage not notified within 5 days of occurring.
Accumulated stains from perspiration, hair & body oils, stains caused by mould & mildew, colour or dye transfer, third party property damage or an odour emanating from the mattress.
Defects which are subject to a mattress manufacturer’s recall.
Replacement does not apply to used mattresses.
Accumulated damage over a period of time.
Mattresses used in commercial settings.
Damage prior to delivery.
Covered damage to the sleep surface or the base surface if the mattress protectors are not suitably fitted during use.
Vaping oils or damage from cosmetics.
Express Warranty Terms
By SleepCorp® making certain express warranties about the SleepCorp® product, neither the retail store nor SleepCorp® promise to indemnify or compensate the consumer for any financial loss suffered by the consumer as a result of damage to the product of the consumer.
(i) The SleepCorp® Express Warranties are given by SleepCorp® to the consumer;
(ii) The SleepCorp® Express Warranties are not given by the retail store;
(iii) The retail store is not responsible for the performance and discharge of the SleepCorp® Express Warranties given by SleepCorp® to the consumer
We respect your privacy when cleaning or replacing your mattress. Your information will not be disclosed to anyone other than those necessary to perform the cleaning or replacement and will remain confidential.
Ensure you have your proof of purchase readily accessible, you will need this to make a warranty claim. Proof of purchase can be a physical receipt from the place of purchase, or a physical/digital tax invoice.
If you accidentally stain or damage your mattress during its use or when the mattress protector is being washed, please check to see if the problem is covered or not covered by the Platinum Plus Warranty above.
Immediately phone the SleepCorp® Customer Service Team (1300 857 123) within 5 days of the issue occuring for them to action your problem. Your Warranty claim will be assessed, making a claim does not guarantee its approval.
During the claims process, we will need to obtain your name, address and phone number. These details will remain confidential, and only disclosed to the necessary parties if a cleaning or replacement of your mattress is required as a result of the claim.
Any spill, stain or spot is like cement in the way it works – the longer you leave it, the harder it gets! If your mattress protector becomes soiled, it needs to be washed whilst wet to avoid permanent staining.
Act immediately on the accidental spill for easy removal.
Within one hour the stain has had a chance to sink and settle into the fabric.
By the following day the stain is set in and will take a great deal of effort to remove.
The key to removal of a stain is to act immediately!
Always follow the general cleaning instructions found on your Protect-A-Bed® product's care label.